Customer Service
Hours: Mon-Fri. 9:00 a.m. – 6:00 p.m. ET
Toll-free: 1-800-650-6787
Email: customerservice@hcpro.com
Holidays: Our offices will be closed on these holidays
- Monday, January 1 — New Year's Day
- Friday, March 29 — Spring Holiday
- Monday, May 27 — Memorial Day
- Thursday, July 4 — Independence Day
- Friday, July 5 — Summer Holiday
- Monday, September 2 — Labor Day
- Thursday, November 28 — Thanksgiving Day
- Friday, November 29 — Day after Thanksgiving
- Tuesday, December 24 — Christmas Eve
- Wednesday, December 25 — Christmas Day
Customer Service Mailing Address
DecisionHealth, an HCPro brand
35 W. Wacker Drive, 16th Floor
Chicago, IL 60601-5809
W-9 Form
Download the W-9 Form here. (PDF file)